• DIYCare Policies
  • Our vendor shipper does not deliver express packages on weekends or holidays.
  • Overnight shipping via vendor shipper is available for most areas in the lower 48 states. If you select overnight service on Friday before 4:30 p.m. EST, your package will arrive on Monday. If Monday is a federal holiday, your package will arrive on the next business day. If you select overnight shipping and it is not available in your area, you will be contacted by our customer service department.
  • Delivery time does not include order date (after 4:30 p.m. EST), weekends or holidays.
  • DIYCare is not responsible for package tardiness due to vendor shipper error, orders being placed after business hours and processed the following business day, incorrect shipping information, problems with credit card authorization or charging, or refusal of a person to accept delivery of the shipment.
  • If you chose express shipping options for your order and your order is delivered after the expected time frame, please reach out to DIYCare, and we will review and attempt to remediate with FedEx.
  • Select vendor shippers will ship all wholesale orders outside the US and are subject to import taxes, border fees, and additional shipping charges. We do not ship online retail orders internationally. See the link to the “International” page.
• Q&A:
  • Q: What are my shipping options?
    • DIYCare shipping options (via FedEx services) are all completed by air to get our products to you fast:
      • One Rate Express Saver (3rd day air by 8:00 p.m.)
      • Standard Overnight: (next day air by 8:00 p.m.)
      • Priority Overnight: (next day air by 10:30 a.m.)
    • All package delivery times given by DIYCare or posted on our website are estimates only and based on vendor shippers’ information. We do not guarantee any specific package delivery times.
    • We can no longer control the delivery once the order leaves our shipping facility. Orders are shipped on the same day you receive your tracking information.
    • Free Shipping Over $69 applies to standard shipping only, not priority.
    • All orders are shipped discreetly. Package labels will read “DIYCare” and not indicate what products contain.
• Q: What is your return policy?
  • A: DIYCare does not refund purchases, but we will exchange any unused, expired DIYCare product for another DIYCare product of equal or lesser value. For details on making an exchange, please see our Exchange Policy.
• Q: How do I place an order?
  • A: You can place your order through our online ordering system. Call us toll-free at 833-347-5563 and speak with a Customer Service Representative. Our customer service department operates Monday – Friday, 8 a.m. – 5 p.m. EST.
• Exchange Policy
  • FOR OUR CUSTOMERS
  • DIYCare does not refund purchases, but we will exchange unused, expired DIYCare products for another DIYCare product of equal or lesser value if it has not expired for longer than one calendar year.
  • Send the unused, expired products in original packaging to:
    • DIYCare, 400 S. 4th Street, Suite 500, Las Vegas, Nevada, 89101, Attn: Exchange Department
  • Please allow 2 to 4 weeks for the exchange to be processed and returned.
• Terms & Conditions
  • PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
  • All site users agree that this site’s access and use are subject to the following terms and conditions and other applicable laws. Please do not use this site if you disagree with these terms and conditions.
  • Copyright
    • The entire content included in this site, including but not limited to text, graphics or code, is copyrighted as a collective work under the United States and other copyright laws and is the property of DIYCare. The collaborative work includes works licensed to DIYCare—copyright 2025, DIYCare ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site to place an order with DIYCare or purchase DIYCare products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your non-commercial use or to place an order with DIYCare or to purchase DIYCare products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site, is strictly prohibited unless authorized by DIYCare. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
  • Trademarks
    • All trademarks, service marks and trade names of DIYCare used in the site are trademarks or registered trademarks of DIYCare.
  • Warranty Disclaimer
    • This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible according to applicable law, DIYCare disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. DIYCare does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available is free of viruses or other harmful components. DIYCare does not make any warrantees or representations regarding the use of the materials on this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
  • Limitation of Liability
    • DIYCare shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if DIYCare has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
  • Typographical Errors
    • If a DIYCare product is mistakenly listed at an incorrect price, DIYCare reserves the right to refuse or cancel any orders for products listed at the incorrect price. DIYCare reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, DIYCare shall issue a credit to your credit card account in the amount of the incorrect price.
  • Termination
    • Upon accessing the site and completing the registration or shopping process, these terms and conditions apply to you. These terms and conditions, or any part of them, may be terminated by DIYCare without notice for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous shall survive any termination.
  • Notice
    • DIYCare may deliver notice to you through e-mail, a general notice on the site, or by other reliable method to the address you have provided to DIYCare.
  • Miscellaneous
    • Your use of this site shall be governed in all respects by the laws of Ohio, USA, without regard to choice of law provisions and not by the 1980 UN Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of DIYCare’ products) shall be in the state or federal courts located in Hamilton County, Ohio. Any cause of action or claim you may have concerning the site (including but not limited to the purchase of DIYCare’) products) must be commenced within one (1) year after the claim or cause of action arises. DIYCare’ failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. DIYCare may assign its rights and duties under this Agreement to any party without your notice.
  • Use of Site
    • Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including DIYCare or other licensed employees, hosts, representatives, and other members or visitors on the site, is prohibited. You may not upload to, distribute, or otherwise publish through the site any content that is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable, which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or organization.
  • Participation Disclaimer
    • DIYCare does not and cannot review all communications and materials posted to or created by users accessing the site and is not responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, DIYCare is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, DIYCare reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to DIYCare in its sole discretion.
  • Indemnification
    • You agree to indemnify, defend, and hold harmless DIYCare, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
  • Third-Party Links
    • To increase our visitors’ value, DIYCare may link to sites operated by third parties. However, even if the third party is affiliated with DIYCare, DIYCare has no control over these linked sites, all of which have separate privacy and data collection practices independent of DIYCare. These linked sites are only for your convenience, and therefore, you access them at your own risk. Nonetheless, DIYCare seeks to protect the integrity of its website and the links placed upon it and therefore requests any feedback on not only its site but for sites it links to (including if a specific link does not work).
  • Orders outside of the United States
    • All orders outside the US will be shipped by a vendor shipper or the United States Postal Service (USPS) and are subject to import taxes, border fees and additional shipping charges.